Upgrades! If You Buy it…Will They Use it? | Extraordinary Business

Challenges with getting your team to adopt your new software solutions Change Management in ITAfter investing the lion’s share of cash and time to source, customize and implement the latest, greatest be-all-to-end-all solution for your company, you find that your people still aren’t using it, or at least, aren’t using it to a level where you can see a return on your investment.  You don’t get it.  You stand there, scratching your head, not knowing whether to scream, have one-on-one counseling, provide additional training, or just let it go. Having done a number of CRM and Business Management installations, this is a challenge that many business leaders face when doing a software implementation.  Sure – it is a good idea.  If used, the solution will probably enable you to run your business more efficiently, give you some idea of predicting leads, project expenses, managing productivity and other business critical analytics.  Unfortunately, this struggle is a typical change management issue, wherein different groups of people will approach change in different ways.

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