Best Lessons from the Worst Customer Service

worst customer service

How your company can learn to improve from observing companies with poor customer service Poor service. High prices. Injustice at best. Seems like these are the hallmarks of some service providers that dominate the landscape. The airline industry. Cable companies. Mobile phone companies. Take a look at Business Insider’s list of companies with the worst customer service. Any of you agree/disagree with me? As a business owner, you cannot help but look at them and know that if you ran your company’s customer service in the way that these companies are run, you would quickly be out of business. If you think in terms of the Big Picture, you are probably wondering where the competition is that would gobble up market share from these behemoths, providing the level of customer care, support and offerings that you feel that you deserve. Where is the breakdown? I don’t know. Collusion, perhaps? Stockholder pressure? Incredibly thin margins due to prior decisions such as high pay, great benefits, etc. for staff? Perhaps managing lawsuits and bribing the government, I mean lobbying?

Read more

Best Lessons from the Worst Customer Service | Extraordinary Business

How your company can learn to improve from observing companies with poor customer service Upset sad, skeptical, unhappy, serious woman talking on phonePoor service. High prices. Injustice at best. Seems like these are the hallmarks of some service providers that dominate the landscape. The airline industry. Cable companies. Mobile phone companies. Take a look at Business Insider’s list of companies with the worst customer service. Any of you agree/disagree with me? As a business owner, you cannot help but look at them and know that if you ran your company’s customer service in the way that these companies are run, you would quickly be out of business. If you think in terms of the Big Picture, you are probably wondering where the competition is that would gobble up market share from these behemoths, providing the level of customer care, support and offerings that you feel that you deserve. Where is the breakdown? I don’t know. Collusion, perhaps? Stockholder pressure? Incredibly thin margins due to prior decisions such as high pay, great benefits, etc. for staff? Perhaps managing lawsuits and bribing the government, I mean lobbying?

Read more