Just in Case: Prepare for Contingencies

As business leaders, preparing for contingencies is part of the job. I was at a famous fast food chain at lunch time – seems like the place should be booming.  However, this day, the restaurant was nearly empty and the drive thru only had a hand full of cars in it.  Yet, it took 15 … Read more

Hurricane Gustav: A Lesson in Process Improvement

As with many, I decided that I wanted to stay abreast of everything that was going on with Hurricane Gustav, the massive Hurricane that hit the gulf coast yesterday, 8/1/08. My heart truly went out and goes out to the people in LA that have been displaced by the hurricane. Thankfully, many if not most … Read more